Frequently Asked Questions

Everything you need to know about our modern home essentials.

What is the standard shipping timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy for home decor items?

We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

Do you offer international shipping?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

How can I track the status of my delivery?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

Is there a warranty on Umbra furniture and hardware?

We take pride in our craftsmanship. All Umbra products come with a 1-year limited warranty against manufacturing defects from the date of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.